Charles A Gura

Innovative Senior Engineering Executive with global experience in a broad range of technologies providing creative and flexible solutions to current obstacles while anticipating future requirements. A qualified leader leveraging strong communication skills to motivate teams, translate technical needs to the C-Suite, and find opportunities for process improvements that reduce costs, increase revenue, and drive bottom-lines.

IT Projects & Innovations

Ø Improved the user experience with a new view and interface for the SolarWinds platform enabling a seamless transition on time and within budget; formally recognized and applauded by SolarWinds as an innovator

Ø Created software in specialized medical products, including a homogenizer, syringe gun, cell counter, and calculator, designing and developing prototypes for internal use and completed patent application for several inventions

Ø Selected and implemented all cutting-edge technologies being used by Bridging Biosciences (BB) with consideration for IT best practices and methodologies; trained internal and external customers to increase efficiencies in the use

Ø Developed an end-to-end platelet-rich plasma (PRP) processing method, adding a validation step for confirming platelet concentration and provided customer support for PRP process issues

Ø Produce and Executive Direct the JP, Kathy & the Crew Social media show with over 8,000 followers

Ø Project managed the successful effort to live stream church services tapping the right people to implement the most appropriate technologies

Leadership & Achievements

Ø Recruited and hired top talent at Bridging Biosciences, leveraging skills to solve unmet organizational needs and increase organizational value; adept at building high-performance teams with reliable judgment and execution

Ø Collaborated with cross-functional teams to identify areas for process improvement, researching, developing, and testing solutions; fostered innovative environments for individuals to maximize productivity and realize success

Ø Secured an additional $150K in recurring monthly income for NTT, enhancing the SNMP poller to implement IPSLA monitoring capabilities for a valued Japanese customer

Professional Experience

Pro Multis Consulting, LLC—Frisco, TX 2007 – Present

Consultant

Ø Work with stakeholders at Mobius partners to design software continuing to update and create new features and enhancements in an Agile development environment

Ø Designed and built a stand-alone SNMP poller for collecting any configuration defined SNMP OID data

Ø Provided logistics and support for a 1500 server move to a new data center for a major retailer, including consolidation and legacy hardware migration with less than a day’s downtime

Bridging Biosciences, LLC—Frisco, TX 2018 – 2019

IT & Product Development Manager (acting CTO/COO)

Ø Created and compiled detailed spreadsheets of revenue and cost-saving illustrations, as well as other KPIs, for use in marketing and sales interactions with local hospitals

Ø Selected and integrated proven IT systems for corporate and organization-wide use, including the MISys inventory management system, corporate IT user and external systems, and corporate IT virus software applications

Ø Deliver unparalleled customer service, sales, and IT support; identified and implemented ways to remotely support client sites and manage the server with SolarWinds MSP

NTT America, Inc.—Dallas, TX 2007 – 2018

Senior OSS Architect

Ø Improved the new device configuration process for engineers reducing the number of steps required during setup

Ø Reduced software license renewal costs by replacing and integrating Netcool with SolarWinds; eliminated software license maintenance fees by architecting and building a flexible SNMP polling solution for data collection

Ø Decreased load time speeds from 30 to 40 seconds down to 5 seconds researching and designing a new graphing engine for the global customer portal; enhanced the customer experience and increase customer satisfaction

PerVigil, Inc.—Dallas, TX 2004 – 2007

Senior ITSM Consultant

Ø Provided strategic recommendations, leveraging existing technologies, including HP and Cisco to integrate and design highly customized solutions for client’s networks and databases, delivering cost-savings and additional revenues

Ø Designed and developed the SLA Probe Agent to monitor connectivity between devices that sends SLA statistics to a network monitoring system, increasing SLA availability and visibility for customers

Verio, Inc.—Dallas, TX 1999 – 2007

Technical Lead

Ø Improved processing of usage data for billing, increasing the reliability of the data and built a contact database solution to maintain and access information, which was still being used over ten years later

Ø Received a “High-Five” Award from senior leadership by decreasing production time-to-market, working with developers and sales teams to redesign the input form for new product offerings

Maxim Group, Inc.—Dallas, TX 1998 – 1999

Consultant

Ø Improved response time by 1000% and improved customer experience with an SQL query redesign to retrieve large amounts of BSM data for customers including Nortel Networks, Alltel, and Verio, Inc

Bank of America (Formerly NationsBanc, Inc.) Assistant Vice President 1996 – 1998

ClearSystems, Inc.—Irving, TX IT Consultant 1995 – 1996

Texas Instrument—Dallas, TX Software Design Engineer, DOD Secret Clearance 1989 – 1995

Education & Professional Development

Bachelor of Science in Computer Science—University of North Texas 1993

Certified Technical Writer

Associate of Science in Computer Science—Collin County Community College 1989

HP Certified Integration Specialist 2006; HP OVPI/HP OVTA

ITIL Foundations Certified 2005

CM Synergy Build Master

Languages

CGI (PERL, C), C#/ASP, SQL (MS SQL, Postgres, Oracle, Sybase, MySQL), HTML, Java, JavaScript, Shell Scripting (PERL, Korn, Awk), C/C++ w/ OO, Pascal, Assembly, Lisp, Basic, Fortran

Technologies

MIB, UML, XML, SVN, RCS, SCCS, PVCS, TCP/IP, Enterprise Java Beans, XML using Java, Micromuse Omnibus NCC training, SNMP delivered by cofounder Dr. Jeff Case

Hardware & Software

JIRA, Solaris, 80x86 DOS; HP-UX, UNIX; WinXP; Linux; VAX VMS; Azure/Cosmos DB; SolarWinds, HP OpenView, Micromuse (NHI) SNMP Polling Engine, JDeveloper, Telelogic CM Synergy, Agilent NetXpert, Micromuse Netcool, Apache Web Server, Visual SourceSafe, Netscape SuiteSpot, Netscape Communicator, MS Internet Explorer, WebTrends Log Analysis, MKS Web Integrity, HoTMetaL Pro, MS Frontpage, MS Office, Borland C++, Turbo Pascal, Teamwork, MS Project, dBase IV, WordPerfect, Micrografix Designer, Primavera Project Planner, PC Scheme

Additional Proficiencies

IT Service Management | Strategy & Planning | ITIL | Software Design | Project Management & Planning

Testing | Research & Development | Root Cause Analyses | Enterprise Software | User Experience | Solution Architect

Product Development | System Administration | Network Management | Security | Servers & Databases

Disaster Recovery | Budgets | Account Management | Sales | IT & Sales Support | Integration

Technical Writing & Reports | Cisco Technologies | Application Development | Agile Methodologies

Product Management | Training & Development | Customer Service | | Coaching & Career Development